Support Engineer

Tallinn / Tartu / Estonia

Guardtime is looking for a Support Engineer

About Guardtime

Guardtime is a global company developing the core technology, applications, and tools for ensuring the integrity of systems, processes, and data, at a massive scale, in real-time. We started in 2007 with the goal of eliminating the need for trusted authorities within Estonian Government networks. Today our KSI Blockchain technology is applied in defense, telecom, health and life sciences, financial services, energy, government, and other areas.

About the Role

The support team is based in Estonia and as a member of the team your main responsibility is to support complex enterprise-scale information systems developed by Guardtime and its partners. You will work closely with customers and external partners who are outside of Estonia and together with Guardtime´s development team solve support issues in accordance to set Service Level Agreements.

Responsibilities

  • Be the first point of contact for customers
  • Take ownership, solve issues and provide both first and second level support to customers about products developed by Guardtime and its partners
  • Set up, configure, troubleshoot, update and document production and staging environments
  • Participate in 9 to 5 on-call phone rotation, business days only

Profile & Requirements

  • Experience in setting up, maintaining and troubleshooting Linux operating systems and web applications based on Java
  • Experience with basic networking, cloud deployment (AWS or Azure), automation tools (Ansible), containers (Docker), relational database systems (Oracle or PostgreSQL)
  • Experience with enterprise software development process and tools involved (JIRA, Git, Jenkins, etc.)
  • Confident with command line
  • Excellent communication and organizational skills, comfortable with clients and team in multiple geographical locations and with different cultural backgrounds. Ability to stay calm in challenging situations
  • At least three years of recent and hands-on experience with mission-critical enterprise systems
  • Self-sufficient and able to take ownership, understand, escalate and solve technically complex support issues. Willing to take initiative, focused on results and able to deliver
  • An eye for detail, will to maintain and update documentation
  • Eager to learn new things and improve existing solutions and processes, particularly in the support domain
  • Fluent in English



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